NATURAL HAND
ŌHINEHOU
> INFO
Level 2, The British Hotel
10 Oxford Street, Lyttelton
FR 10 - 5
SA 10 - 5
> Winter
Friday > 10.00am - 5.00pm
Saturday > 10.00am - 5.00pm
& by appointment
For enquiries or to make an appointment please email naturalhand.ohinehou@gmail.com
or DM @natural__hand on instagram
Natural Hand is a new space in Ōhinehou showcasing hand crafted clothing, jewellery and objects.
Find us upstairs in The British Hotel, 10 Oxford Street, Lyttelton.
LAY-BY
All items require a 30% deposit to be held as a lay-by. The duration of the lay-by is 6 weeks from the date of purchase. The full amount must be paid before items can be collected. If the lay-by is cancelled or the payment is not received in full with in 6 weeks, the items will be made available to purchase. In the case of an expired or cancelled lay-by a handling charge of 20% applies, the remaining deposit will be refunded or can be held as store credit.
To lay-by an item online email naturalhand.ohinehou@gmail.com
Please note: Natural Hand can not accept returns or exchanges on lay-by items purchased online.
RETURNS POLICY
Natural Hand does not accept returns on items purchased in store.
Exchanges are not available unless negotiated prior to sale.
Natural Hand does not accept returns or exchanges on sale items.
Natural Hand does not accept returns or exchanges on faulty items. Instead, we will work with the maker to discuss possible repair options. All repairs or alterations are subject to the maker’s discretion and are to be facilitated by Natural Hand.
Natural Hand accepts returns on items purchased online at full price. Intention to return the item must be declared within 7 days of recieving the order. For an item to be eligible for return it must be in its original condition, unworn and with tags attached. All shipping costs incurred in connection with the return are the responsibility of the customer. Items must be returned via courier.
To intiate the returns process please email naturalhand.ohinehou@gmail.com with in 7 days of recieving the order.
INTERNATIONAL SHIPPING
We are happy to ship internationally.
Shipping cost will be calculated on a case by case basis.
Please select International/Pick Up at the check out, we will be in touch with shipping charges specific to the order.
Items will be posted once we have recived payment for shipping.
Orders over $1000 NZD will be shipped free of charge.